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0;border:0;place-items:center;min-width:34px;height:40px;padding:0;font-size:27px;display:grid}.mobile-details{border:1px solid var(--line);border-radius:9px;height:36px;font-size:20px}.thread-actions{flex-shrink:0}.thread-actions .mode-pill{display:none}.thread-actions .button{min-height:36px;padding:0 10px;font-size:10px}.handoff-banner{flex-direction:column;align-items:flex-start;gap:3px;min-height:52px;padding:8px 12px}.message-scroll{overscroll-behavior:contain;-webkit-overflow-scrolling:touch;padding:13px 12px 18px}.bubble{max-width:86%;padding:10px 11px 7px}.bubble p{font-size:13px;line-height:1.5}.image-placeholder{width:190px;max-width:70vw}.composer{padding:8px 9px calc(10px + env(safe-area-inset-bottom))}.compose-row{grid-template-columns:36px minmax(0,1fr) 54px;gap:6px}.compose-row textarea{min-height:44px;font-size:16px;line-height:1.35}.attach{width:36px;height:40px}.image-preview{grid-template-columns:58px minmax(0,1fr) 28px;padding:7px}.image-preview img{width:58px;height:58px}.image-preview input{font-size:16px}.suggestion-body{font-size:13px}.suggestion-copy small{font-size:9px}.manual-ai-row button{min-height:36px;font-size:11px}.manual-ai-row span{font-size:9px}.image-preview>.image-send{grid-column:2/-1;min-height:40px}.video-preview{grid-template-columns:82px minmax(0,1fr) 28px;padding:7px}.video-preview video{width:82px;height:58px}.video-preview input{font-size:16px}.video-preview>.video-send{grid-column:2/-1;min-height:40px}.send-button{min-height:42px}.composer-lock{white-space:normal;text-align:center;max-width:72%;font-size:10px;bottom:28px}.mobile-nav{z-index:40;height:calc(58px + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);border-top:1px solid var(--line);background:#fffffffa;grid-template-columns:repeat(4,1fr);display:grid;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -8px 24px #14231b0f}html[data-keyboard-open=true] .workspace{height:100%}html[data-keyboard-open=true] .push-enrollment-banner,html[data-keyboard-open=true] .mobile-nav{display:none}html[data-keyboard-open=true] .composer{padding-bottom:8px}.mobile-nav button{color:#7e8883;background:0 0;border:0;flex-direction:column;justify-content:center;align-items:center;gap:2px;min-height:58px;display:flex;position:relative}.mobile-nav button b{font-size:20px;font-weight:400;line-height:1}.mobile-nav button span{font-size:10px}.mobile-nav button.active{color:var(--green-dark)}.mobile-nav button.active:before{content:"";background:var(--green);border-radius:0 0 4px 4px;width:30px;height:3px;position:absolute;top:0}.mobile-nav button em{color:#fff;background:#d95d51;border:2px solid #fff;border-radius:9px;place-items:center;min-width:18px;height:18px;padding:0 4px;font-size:9px;font-style:normal;display:grid;position:absolute;top:5px;left:54%}.content-view{padding:14px 12px 78px}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.push-setup-card{grid-template-columns:40px 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.button{min-height:44px}.template-section-heading{flex-direction:column;align-items:flex-start}.tailscale-card{grid-template-columns:1fr;gap:12px;padding:15px}.network-map{justify-content:flex-start;gap:12px;overflow-x:auto}.sf-drawer{width:100vw}.sf-drawer>header{padding:18px 16px}.sf-list{padding-inline:10px}.sf-list dl{grid-template-columns:1fr 1fr}.sf-list dl div:first-child{grid-column:1/-1}.mobile-detail-scrim{z-index:60;overscroll-behavior:none;touch-action:pan-y;background:#0e181375;align-items:flex-end;max-width:100vw;display:flex;position:fixed;inset:0;overflow:hidden}.mobile-detail-sheet{overscroll-behavior-x:none;touch-action:pan-y;width:100%;max-width:100vw;max-height:88dvh;padding-bottom:env(safe-area-inset-bottom);background:#fff;border-radius:18px 18px 0 0;overflow:hidden;box-shadow:0 -18px 40px #09160f33}.mobile-detail-sheet>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:62px;padding:12px 16px;display:flex}.mobile-detail-sheet>header h2{margin:0;font-size:17px}.mobile-detail-sheet>header button{background:#f0f2f1;border:0;border-radius:10px;width:36px;height:36px;font-size:20px}.mobile-detail-sheet .details-pane{overscroll-behavior-x:none;overscroll-behavior-y:contain;touch-action:pan-y;-webkit-overflow-scrolling:touch;width:100%;max-width:100%;max-height:calc(88dvh - 62px);padding-bottom:24px;display:block;overflow:hidden auto}.mobile-detail-sheet .detail-section{padding:15px 18px}.mobile-detail-sheet .button,.mobile-detail-sheet select,.mobile-detail-sheet input{min-height:44px}.mobile-detail-sheet .field-label input,.mobile-detail-sheet .field-label select{font-size:16px}.toast{top:calc(70px + env(safe-area-inset-top));text-align:center;pointer-events:none;width:calc(100% - 28px);bottom:auto}.login-page{align-items:center;padding:16px}.login-card{border-radius:20px;padding:28px 22px}.login-brand{width:56px;height:56px;margin-bottom:24px}.login-card h1{font-size:24px}.password-field input,.login-submit{min-height:52px}}@media (max-width:680px) and (prefers-reduced-motion:reduce){.conversation-pane,.thread-pane{transition:none}}@media (orientation:landscape) and (max-height:500px) and (hover:none){body:before{content:"請把手機轉回直向";z-index:10000;color:#fff;text-align:center;background:#17211d;place-items:center;padding:24px;font-size:20px;font-weight:750;display:grid;position:fixed;inset:0}body:after{content:"新樂客服工作台只支援直向手機畫面";z-index:10001;color:#b9c5bf;text-align:center;font-size:13px;position:fixed;top:calc(50% + 24px);left:24px;right:24px}}.sf-track-button{margin-top:8px}.voice-message{gap:7px;min-width:min(260px,68vw);display:grid}.voice-message>span{color:var(--ink);font-size:11px;font-weight:800}.voice-message audio{width:100%;max-width:320px;height:38px;display:block}.voice-message small{color:var(--muted);font-size:10px;line-height:1.45}.message-image{gap:6px;width:min(280px,68vw);display:grid}.message-image-open{background:#e7ebe8;border:0;border-radius:9px;width:100%;padding:0;display:block;overflow:hidden}.message-image img{object-fit:contain;width:100%;max-height:360px;display:block}.message-sticker{width:min(180px,48vw)}.message-sticker .message-image-open{background:0 0}.message-sticker img{aspect-ratio:1;object-fit:contain;width:100%}.message-image-caption{color:#46514b;white-space:pre-wrap;overflow-wrap:anywhere;-webkit-overflow-scrolling:touch;max-height:132px;margin:0;font-size:13px;line-height:1.55;overflow:auto}.message-video{gap:6px;width:min(320px,72vw);display:grid}.message-video video{background:#111;border-radius:9px;width:100%;max-height:420px;display:block}.message-video-caption{color:#46514b;white-space:pre-wrap;overflow-wrap:anywhere;-webkit-overflow-scrolling:touch;max-height:132px;margin:0;font-size:13px;line-height:1.55;overflow:auto}.video-placeholder{background:#e7ebe8;border-radius:9px;gap:4px;min-width:min(220px,64vw);padding:12px;display:grid}.video-placeholder span{font-weight:800}.video-placeholder small{color:var(--muted)}.image-lightbox{z-index:200;padding:max(66px, env(safe-area-inset-top)) 10px max(24px, env(safe-area-inset-bottom));background:#070c09eb;position:fixed;inset:0}.image-lightbox-stage{overscroll-behavior:contain;-webkit-overflow-scrolling:touch;touch-action:pan-x pan-y pinch-zoom;place-items:center;width:100%;height:100%;display:grid;overflow:auto}.image-lightbox-stage>img{object-fit:contain;border-radius:5px;width:auto;max-width:100%;height:auto;max-height:100%}.image-lightbox-stage.zoomed{place-items:start center}.image-lightbox-stage.zoomed>img{max-width:none;max-height:none}.image-lightbox-close{z-index:201;top:calc(12px + env(safe-area-inset-top));color:#fff;background:#101613b8;border:1px solid #ffffff52;border-radius:50%;place-items:center;width:42px;height:42px;font-size:29px;line-height:1;display:grid;position:fixed;right:14px}.image-lightbox-controls{z-index:201;top:calc(14px + env(safe-area-inset-top));color:#fff;background:#101613c7;border:1px solid #ffffff40;border-radius:22px;align-items:center;gap:8px;padding:4px;display:flex;position:fixed;left:50%;transform:translate(-50%)}.image-lightbox-controls button{color:#fff;background:#ffffff21;border:0;border-radius:18px;width:36px;height:34px;font-size:22px}.image-lightbox-controls button:disabled{opacity:.35}.image-lightbox-controls span{text-align:center;min-width:48px;font-size:12px;font-weight:800}.sf-tracking-result{background:#f8fbf9;border:1px solid #dce8e2;border-radius:10px;margin-top:10px;padding:10px}.sf-tracking-result>header{justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;display:flex}.sf-tracking-result>header time{color:var(--muted);font-size:8px}.sf-tracking-result>strong{color:var(--ink);font-size:10px;line-height:1.45;display:block}.sf-query-key{color:var(--muted);margin-top:4px;font-size:8px;display:block}.shipment-status{color:var(--green-dark);background:#e7f2ec;border-radius:999px;padding:4px 7px;font-size:8px;font-weight:900}.shipment-status.exception{background:var(--red-soft);color:var(--red)}.shipment-status.out_for_delivery{background:var(--amber-soft);color:var(--amber)}.shipment-status.awaiting_pickup{color:#536782;background:#eef1f6}.sf-tracking-result ol{margin:10px 0 0;padding:0;list-style:none}.sf-tracking-result li{grid-template-columns:8px 1fr;gap:7px;padding:0 0 10px;display:grid;position:relative}.sf-tracking-result li:last-child{padding-bottom:0}.sf-tracking-result li i{background:var(--green-dark);border-radius:50%;width:7px;height:7px;margin-top:3px}.sf-tracking-result li:not(:last-child) i:after{content:"";background:#cbdad2;width:1px;height:calc(100% + 4px);margin:7px auto 0;display:block}.sf-tracking-result li div{min-width:0}.sf-tracking-result li b,.sf-tracking-result li span{display:block}.sf-tracking-result li b{color:#46514b;font-size:9px;line-height:1.4}.sf-tracking-result li span{color:var(--muted);margin-top:2px;font-size:8px}.sf-tracking-result .send-sf-tracking{margin-top:10px}.order-card dd.unpaid{color:var(--amber)}.mark-paid-action{background:#fff9ed;border:1px solid #efd5a8;border-radius:9px;margin:8px 0 7px;padding:10px}.mark-paid-action p{gap:3px;margin:0 0 8px;display:grid}.mark-paid-action b{color:#7c4f0c;font-size:9px}.mark-paid-action span{color:#8a754f;font-size:8px}.mark-paid-button{color:#fff;background:#bd7919;border-color:#d79a3d}.fulfilled-time{color:var(--muted);white-space:normal;margin-top:2px;font-size:8px;font-weight:600;line-height:1.25;display:block}.conversation-card{touch-action:pan-y;-webkit-touch-callout:none;-webkit-user-select:none;user-select:none}.conversation-card.pinned{background:#fffdf6}.conversation-card.pinned.active{background:#edf7f2}.pin-indicator{color:var(--amber);margin-right:6px;font-size:8px;font-style:normal}.conversation-menu-scrim{z-index:120;background:#0f19141f;position:fixed;inset:0}.conversation-menu{border:1px solid var(--line);background:#fff;border-radius:14px;width:218px;padding:7px;display:grid;position:fixed;box-shadow:0 18px 50px #08140e3b}.conversation-menu strong{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;padding:9px 10px 7px;font-size:10px;overflow:hidden}.conversation-menu button{min-height:41px;color:var(--ink);text-align:left;background:0 0;border:0;border-radius:9px;padding:0 11px;font-size:12px;font-weight:750}.conversation-menu button:hover{background:var(--soft)}.conversation-menu button.cancel{color:var(--muted);border-top:1px solid var(--line);border-radius:0 0 9px 9px}.voice-transcript{color:#435149;white-space:pre-wrap;background:#ffffff94;border-radius:8px;margin:1px 0 0;padding:8px 9px;font-size:11px;line-height:1.55}.voice-transcript b{margin-right:4px}.voice-transcript.pending{color:var(--muted);font-style:italic}.voice-transcript.failed{color:var(--red);background:var(--red-soft)}.message-row{will-change:transform, opacity}.message-row.inbound .bubble{transform-origin:0 100%}.message-row.outbound .bubble{transform-origin:100% 100%}.message-row.outbound .ticks{animation:.42s cubic-bezier(.2,.82,.3,1) .18s both message-status-in;display:inline-block}.new-message-notice{z-index:4;width:fit-content;min-height:32px;color:var(--green-dark);background:#fffffff5;border:1px solid #b9ddcc;border-radius:17px;margin:8px auto 0;padding:0 13px;font-size:10px;font-weight:850;animation:.25s ease-out both new-message-notice-in;display:block;position:sticky;bottom:5px;left:50%;transform:translate(-50%);box-shadow:0 7px 20px #0e2b1d29}.unread{animation:.3s cubic-bezier(.2,.9,.3,1.25) both unread-pop}@keyframes message-status-in{0%{opacity:0;transform:translate(-4px)scale(.7)}to{opacity:1;transform:translate(0)scale(1)}}@keyframes new-message-notice-in{0%{opacity:0;transform:translate(-50%,7px)scale(.96)}to{opacity:1;transform:translate(-50%)scale(1)}}@keyframes unread-pop{0%{opacity:.25;transform:scale(.7)}to{opacity:1;transform:scale(1)}}@media (max-width:680px){.message-image-caption.inbound{color:#26312b;max-height:180px;font-size:16px;line-height:1.6}.conversation-menu-scrim{padding:10px 10px calc(12px + env(safe-area-inset-bottom));background:#0d17124d;align-items:flex-end;display:flex}.conversation-menu{border-radius:17px;width:100%;padding:8px;position:static}.conversation-menu button{text-align:center;min-height:48px;font-size:14px}}@media (prefers-reduced-motion:reduce){.message-row.outbound .ticks,.new-message-notice,.unread{animation:none}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}